Draft for review. Company name, registration number and Information Officer details still need to be completed before launch.
These terms apply between you and [Company name (Pty) Ltd], registration number [number], a company registered in South Africa ("we", "us"), when you use Call Insight Hub.
You must give accurate details and keep your password safe. Business accounts may have up to three users unless agreed otherwise in writing. You are responsible for activity on your account.
You own the call recordings, agent names and reviews you upload. You confirm you have a lawful basis, including any required notices or consent, to record calls and to share them with us for processing.
Free plans include a limited number of call uploads. Paid plans are billed monthly or yearly in South African Rand, with VAT added. You may cancel at any time; access continues until the end of the paid period. Fees already paid are not refunded except where the Consumer Protection Act requires.
Do not use the service unlawfully, upload malicious files, or try to access other customers' data.
AI-assisted scoring is optional and off by default. Suggestions are advisory only: a reviewer must confirm or change every suggested rating, and the AI never sets auto-fail or Business Risk items. You are responsible for the final review. We do not guarantee that suggestions are accurate, and AI usage counts against the allowance of your plan.
The service is provided as is. To the extent the law allows, our liability is limited to the fees you paid in the three months before the claim.
These terms are governed by the laws of the Republic of South Africa.